Your privacy matters to SHUBH BIKERS LLP (the "Company", "we", "BYKIT", "us" or "our").

This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information ("Information"), that may receive through your online access, interaction or use, of the BYKIT mobile applications ("BYKIT App") or our website at www.bykit.in (the website and BYKIT App are collectively referred to as the "BYKIT Platform") or through your offline interaction with us including through mails, phones, in person, etc., or while availing our Services.

The terms "you" and "your" refer to a Customer (defined below), or any other user of the BYKIT Platform and / or availing the Services (defined below).

The term "Services" refers to any services offered by BYKIT in accordance with the terms and conditions applicable to you (and available on the BYKIT Platform) whether on the BYKIT Platform or otherwise.

The terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on BYKIT Platform.

Please read this Policy before using the BYKIT Platform or submitting any Information to BYKIT. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the BYKIT App available on the BYKIT Platform.

  1. USER ACCEPTANCE

    By accessing or using the BYKIT Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the BYKIT Platform from time to time.

    Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder ("Applicable Laws"). If you do not agree with the Policy, please do not use or access the BYKIT Platform.

    You hereby represent to BYKIT that:

    1. The Information you provide to BYKIT from time to time, is and will be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to BYKIT.
    2. Your providing of the Information as well as BYKIT's consequent storage, collection, usage, transfer, access, or processing of such Information will not be in violation of any agreement, Applicable Laws, charter documents, judgments, orders and decrees.
    3. If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.

  2. DEFINITIONS

    Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:

    1. "Drivers" means independent third-party riders who wish to enlist themselves with BYKIT for providing services on the BYKIT Platform to a user/Customer.
    2. "Customer" shall mean a person who wishes to receive services of the Drivers for picking up their vehicle from the pick up point to the Service Centre and then back to the pick up point upon servicing of the vehicle.
    3. "Device" shall mean computer, mobile or other device used to access the Services.
    4. "Device Identifier" shall mean IP address or other unique identifier of the Device.
    5. "Promotion" shall mean any contest and other promotions offered by us.
    6. "Personal Information" shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
    7. "TPSP" shall mean a third-party service provider.
    8. "Usage Information" shall have the meaning assigned to the term in paragraph 3(II) hereto.
    9. "Service Centres " shall mean third party providers who offers service for 2-wheeler vehicles and are listed on BYKIT Platform.

  3. WHAT INFORMATION DO WE COLLECT?
    1. INFORMATION YOU PROVIDE TO US
      1. Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
      2. The Information you provide to us includes the following:
        • Account Information: Create or update your BYKIT account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
        • Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
        • Verification Information: If you are a Driver, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (KYC)from time to time.
        • Background check Information: We collect background check and identity verification information of the Drivers and Service Centres. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work. This information may also be collected by TPSP on the Company’s behalf.
        • Other Information: We collect additional Information you provide when you correspond with BYKIT for customer support or report problems for troubleshooting. We also collect Information that you may submit electronically such as when you use in-app messaging, post on any message boards, provide ratings, reviews, or comments. In case you refer a friend, we may also collect, store, and use the name and contact information of your friend to promote our Services.
        • In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
        • Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
        • Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature
        • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

    2. INFORMATION WE COLLECT AS YOU ACCESS AND USE BYKIT APP
      • Transaction Information: We collect transaction Information such as trip details, pick-up and drop-off addresses, distance travelled, payment transaction information (subject to Applicable Laws), etc.
      • Location data:
        Drivers: BYKIT collects location data when the BYKIT App is running in the foreground (app is open and on-screen) or background (app is not in use) in your mobile device. For Drivers, BYKIT collects location data only when the Drivers have enabled the icon "On-Duty" on the BYKIT App.
      • Customers: We collect precise or approximate location data from your Device if you enable us to do so. BYKIT collects this data from the time a Service is requested until it is finished, and any time the app is running in the foreground of your Device. We use this data to enhance your use of BYKIT App, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Even if you have not enabled us to collect location data from your Device, BYKIT collects the Drivers’ location data collected during a trip, and links such location data with your account. This enables us to offer services to you, such as receipt generation and customer support, and enable safety of the Customers.
      • Usage Information: We, our TPSP may use a variety of technologies that automatically (or passively) collect certain Information whenever you visit or interact with the BYKIT Platform for obtaining the Services ("Usage Information"). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, searches and search results, or usage behavior on the BYKIT App, etc.
      • Health related Information: If you are a Driver, we may collect certain health related Information and declarations such as body temperature, symptoms, vaccination status and other health conditions.
      • Device Information: We collect Information by ourselves or through integration with third-party applications which consists of technical information and aggregated usage information, and may contain, among other things, Device Identifier of your Device, your preferred language and country site, manufacturer, software, and model of your Device, Device type, operating systems and versions, your geolocation, mobile network data, screens you have visited, your touch gestures performed in your BYKIT App, your scrolling activity, and any other actions you have performed during your use of BYKIT App, etc., to enhance user interface and experience on BYKIT Platform, facilitate the provision of software updates, product support and other services to you, etc. Any sensitive information about other programs that you are running on your Device, passwords, and activity across other applications are not collected and all the sensitive information are masked. SMS/Text Messages: We may collect data from SMS/ text messages upon receiving Device access permissions from you for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a TPSP, in accordance with Applicable Laws. We do not share or transfer SMS/ text message data to any third party other than as provided under this Policy.
      • Call details: If you are a Driver, we will, additionally, record your calls with us made from the Device used to provide Services and related call details.
      • Other Information: We collect Information about how you interact with the BYKIT App and any of our web sites to which the BYKIT App links, such as how many times you use a specific part of the BYKIT App over a given time period, the amount of time you spend using the BYKIT App, how often you use the BYKIT App, actions you take in the BYKIT App and how you engage with the BYKIT App, etc.
      • Cookies: Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser / app settings allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or we may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third-party cookies is not covered by our Policy.

    3. INFORMATION THIRD PARTIES PROVIDE ABOUT YOU

      We may, from time to time, collect Information about you through BYKIT Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.


  4. USE OF INFORMATION COLLECTED

    Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:

    1. To enable you to access the BYKIT Platform.
    2. To verify your identity and/ or your capacity, under applicable law, to provide Services through the BYKIT Platform;
    3. To closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips or bookings, and to determine which features need to be improved for enhanced user experience, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources;
    4. To send you a welcome email/SMS to verify your username and password;
    5. To provide you the correct app version depending on your Device type, for troubleshooting and in some cases, marketing purposes;
    6. To send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account;
    7. To prevent, discover and investigate violations of this Policy or any applicable terms of service or terms of use;
    8. To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action;
    9. We provide some of your Personal Information (such as your name, pick up address, contact number) to the Driver or the Service Centre who accepts your request for Services so that the Driver may contact and find you;
    10. If you are a Customer, we use geo-location information for various purposes, including for you to be able to view the Drivers / Service Centres in your area that are close to your location to provide services to you, to automatically fetch your location when you open the BYKIT App, for the Drivers to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety;
    11. If you are a Driver, we use the geo-location information for (only when the Driver activates the icon "On-Duty" on the BYKIT App) you to receive orders close to your location even when the BYKIT App is not in use or closed, to enable the Customers to track the distance of the Drivers from their location for pick up, to share the exact location for the safety of the Customers, etc.;
    12. If you are a Driver, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our Customers to provide them the Services;
    13. To enhance your user experience in relation to the BYKIT App or the Services, including customisation / personalization of the BYKIT App or the Services;
    14. To provide relevant offers or rewards to you, based on your consumption patterns;
    15. To enforce our terms and conditions and this Policy, and resolve any disputes;
    16. To comply with Applicable Laws or requests received from regulators, government, law enforcement or judicial authorities under Applicable Laws or our contract with a third party;
    17. To carry out our obligations and enforcing rights arising from any contracts between us;
    18. To disclose to affiliates, our and their employees, agents and representatives on a need-to-know basis to facilitate provision of Services;
    19. To deliver any administrative notices, alerts, advice, notifications and communication relevant to your use of the Services, through social media (including WhatsApp), SMS and other media;
    20. To fulfil any other purpose for which you provide us the Information and/or for any other purpose with your consent. Please note, we do not use the information collected from you for targeted advertising.

  5. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

    We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Policy or at the time you provide your Information. Following are the situations when Information may be shared:

    1. WHEN YOU AGREE TO SHARE INFORMATION WITH THIRD PARTIES:

      You may opt to receive information and/or marketing offers directly from third parties when you access third party links on the BYKIT App. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all Information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

    2. THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF

      We may share the Information you provide with our TPSPs, Service Centres, and agents..

    3. ADMINISTRATIVE AND LEGAL REASONS

      We cooperate with Government and law enforcement officials and private parties to enforce and comply with the Applicable Laws. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information, IP address, Device Information or geo-location data), to government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any Applicable Law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the terms and conditions applicable to use of the BYKIT App or the Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

    4. AFFILIATES AND BUSINESS TRANSFER

      We may share your Information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

    5. MARKET STUDY AND OTHER BENEFITS

      We may share your information, including your Personal Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.


  6. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

    The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control, in which case our Policy will no longer apply. We are not responsible for the privacy practices employed by any of these third parties.


  7. INFORMATION COLLECTED BY DRIVERS AND SERVICE CENTRES

    This Policy does not cover the usage of any information about you which is obtained by the Drivers or Service Centres while providing you services.


  8. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
    1. You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration.
    2. If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on BYKIT Platform, or contacting the Grievance Officer. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
    3. You may also cancel or modify the communications that you have elected to receive from BYKIT by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
    4. If upon modifying or changing the Information earlier provided to Us, we find it difficult to provide access to our Services to you due to insufficiency/ inaccuracy of the Information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email address.
    5. If you wish to cancel your account or request that we no longer use your Information to provide you services, contact us through email address mentioned on the trip bill received, the BYKIT Platform or the Grievance Officer mentioned in this Policy. Please note, we may not be able to provide some or all of the Services in case you disable access to any of your Information as described under this Policy.
    6. We will retain your Information including Personal Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain some of your Information including Personal Information and Usage Information (including geo-location, trip history, and transaction history) for a period of 180 days, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account, to enforce our agreements, or for other business reasons, etc. After completion of such period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

  9. SECURITY

    The Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your Information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any Information you transmit to us, you do at your own risk. We recommend that you not disclose your password to anyone.


  10. INFORMATION OF CHILDREN

    We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the BYKIT App is only available for persons who can enter into a legally binding contract under Applicable Laws.


  11. CHANGES TO THE PRIVACY POLICY

    We reserve the right to update / modify, from time to time, this Policy to reflect changes to our Information practices. Any changes will be effective immediately upon the posting of the revised Policy on the BYKIT Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the BYKIT App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the BYKIT App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.